James Swingle

Training and Consulting

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Business Training

 

Turn Your Clients into Raving Fans

 

Build a Great Customer Service Organization

Train Your Staff in Industry-Best-Practice Consulting Skills

 

Deliver Projects On Time and On Budget

 

Build a Team of Effective Project Managers

 

Create High-Performance Teams

 

Empower Your Management

Communicate Effectively

 

 

Consulting

 

Project Management Office

 

What percentage of your company's projects are delivered on time and on budget?  If you're answer is, "Not many," I can help you build the in-house skills and processes to plan, manage and deliver projects successfully, whether you are a company of 1 or 100,000.

 

Customer Service Run-Throughs

 

The majority of client experiences go bad after they've hung up with your staff, when they start to think about the conversation they just had.  I perform run-throughs of your client's touch points, to ensure your processes keep your clients happy throughout their relationship.

 

 

Copyright 2005-07 James Swingle.  All rights reserved.